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Customer experience (CX) is a brand differentiator. By intentionally DOING CX RIGHT, you gain happy customers who continue to buy from your company and tell others. Applying CX best practices results in employee loyalty and advocacy too. Stacy Sherman, award-winning keynote speaker, author, and mentor is on a mission to inspire better human experiences so that REAL connections and satisfaction exist. It's why she's sharing her expertise as well as bringing global leaders and consumers together to provide actionable CX tips to support your success.

Oct 5, 2021

Too many companies invest too much money to acquire new clients instead of making current ones your volunteer marketers.

My guest, Jay Baer, 6x author and Hall of Fame speaker shares leadership and business tips about:

*How to 'Hug Your Haters' and why ("Don't whine about customers giving bad reviews, hug them for helping you become better at what you do.")
*Tactics to make customers LOVE and talk about your brand
*Design the right organizational structure to deliver the best customer experiences and service

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