Dec 31, 2021

Trust is a vital element of relationships. So, how do you build trust with employees and customers? How can you be a better leader to gain a sustainable competitive business advantage too?

Charles Green has studied and taught the science of becoming a trusted advisor for the last decade. He’s created the Trust...

Dec 25, 2021

Do you want to drive fast scalable growth and profitability? Then you must eliminate what customers hate and make happiness your business strategy.  

My featured guest, Nick Webb, a world-renowned strategist, best-selling author, and inventor with 40 US Patents, provides solutions to help you maximize customer...

Dec 17, 2021

What to do when ‘Great’ Isn’t Good Enough to Grow Your Business? How can organizations and professionals create distinction to attract and retain customers? 

Scott McCain, Hall of Fame Speaker, author of "Iconic" and other best-selling books, answers these questions and more through engaging stories. You'll learn...

Dec 11, 2021

How do you turn customers into loyal fans? What are customer experience lessons that business leaders can benefit from the music industry?

James Dodkins, CX Author and Evangelist at Pegasystems, used to be an actual award-winning rockstar. He played guitar in a heavy metal band and released albums all over the world. He...

Dec 4, 2021

Do you have a customer experience mission? My guest Jeannie Walters, explains why it's important and how it relates to "Creating Fewer Ruined Days for Customers.”

During this episode, you will also gain actionable tips to identify and protect "at-risk customers" and 5 ways to reduce churn that is in your control.