Doing CX Right‬ Podcast

Customer experience (CX) is a brand differentiator. By intentionally DOING CX RIGHT, you gain happy customers who continue to buy from your company and tell others. Applying CX best practices results in employee loyalty and advocacy too. Stacy Sherman, award-winning keynote speaker, author, and mentor is on a mission to inspire better human experiences so that REAL connections and satisfaction exist. It's why she's sharing her expertise as well as bringing global leaders and consumers together to provide actionable CX tips to support your success.

45. Winning On Purpose and Measurements of Success with Fred Reichheld

Jun 25, 2022

Thousands of companies around the world have adopted the Net Promoter System (NPS) since its conception two decades ago by my guest, Fred Reichheld. During this episode, Fred explains the newest thinking (NPS 3.0), and best practices for doing it right, as many practitioners achieve a fraction of the system's...

44. Recruiting & Hiring Best Practices For Customer Success

Jun 18, 2022

As we live in the 'great reflection' or 'resignation' or whatever you call it… people have options. As an employer, it's essential to know workforce trends and apply best practices in hiring and retaining customer-centric talent. (Hint: free snacks and ping pong tables in the office are not the answer.)

Likewise,...

43. Improving Customer Journeys With Employees As Heroes with Ian Golding

Jun 12, 2022

What's the value of mapping out your customer journey? How do you get CEOs and company leaders to care more about customer experiences and intentionally turn employees into loyal brand advocates?

Stacy Sherman and featured guest Ian Golding, answer these fundamental questions and reveal key principles to get people...

42. The Power Of Influencers To Get New Customers with Neal Schaffer

May 31, 2022

Attracting new customers is getting harder due to disrupting trends, such as declining television viewership, growing social media audiences, and higher usage of ad-blocking technology. Yet, you can be more effective and gain a competitive advantage through the power of influence marketing.

Stacy Sherman and guest Neal...

41. Doing Customer Experience Right Through Content marketing

May 28, 2022

How can you keep your business at the forefront of peoples' minds when it's time to buy what you sell? The answer is through content marketing when done right.

Michael Brenner, author of The Content Formula, and Mean People Suck, shares ways to break through the noise of promotion, dominate your market, get known as a...