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Customer experience (CX) is a brand differentiator. By intentionally DOING CX RIGHT, you gain happy customers who continue to buy from your company and tell others. Applying CX best practices results in employee loyalty and advocacy too. Stacy Sherman, award-winning keynote speaker, author, and mentor is on a mission to inspire better human experiences so that REAL connections and satisfaction exist. It's why she's sharing her expertise as well as bringing global leaders and consumers together to provide actionable CX tips to support your success.

Oct 31, 2021

We often forget how a simple action like paying attention can make our business stand out. When we pay intentional attention, we can offer far better customer and employee experiences. Although it sounds mundane, it is paying attention that drives productivity, accountability, and ultimately increased profitability.


Oct 16, 2021

In business, your primary focus must be the value you provide to customers. Value is what makes people trade their money for a service or a product. 

My guest, Bob Burg, Hall of Fame Keynote Speaker and Bestselling Coauthor of “The Go-Giver" says "money is simply an echo of value. It's the thunder to...

Oct 5, 2021

Too many companies invest too much money to acquire new clients instead of making current ones your volunteer marketers.

My guest, Jay Baer, 6x author and Hall of Fame speaker shares leadership and business tips about:

*How to 'Hug Your Haters' and why ("Don't whine about customers giving bad reviews, hug them for...

Oct 5, 2021

Did you ever have an extreme experience that changed the course of your personal and professional life?

My guest, Darren Prince, best-selling author of Aiming High has achieved much fame, monetary success, and deep lows from drug addictions. 

*What Aiming High means and lessons learned 

*How to overcome...

Oct 3, 2021

How do you create and maintain a customer-centric culture where everyone cares about doing right for customers even when no one is looking? The answer: it starts with human focussed leaders at the top.

Ashok Ramachandran, CEO, and President at Schindler Elevator Corporation-India, is known for leading organizations to...