Aug 26, 2022
Did you know Aug 26 is Women Equality Day, which serves as a reminder of the hurdles overcome by women who’ve faced discrimination and exclusion thereby creating an awful company culture and workplace experience.
Listen to Stacy Sherman and Catherine Sugarbroad, two women leaders who met at Verizon, climbed the...
Aug 21, 2022
Your surest path to lasting business growth is by getting a handle on customer risk BEFORE it’s too late. There is a series of steps to reduce churn and prevent bad customer reviews, which entails leveraging operational data and aligning teams around what really matters to customers.
Listen to Stacy Sherman...
Aug 14, 2022
Every October, the CX community celebrates the professionals and companies that make great customer experiences happen - a celebration known as CX Day. It's an opportunity to recognize great customer work, discover professional development opportunities, and strengthen professional networks.
Listen to Stacy Sherman and...
Aug 7, 2022
In honor of my 50th podcast milestone, I'm excited to bring you an inspiring trendsetter. Meet my Mom, Eileen, one of the first women Options Traders on Wallstreet, a well-known Bridge and Backgammon player, and a true change agent by every definition of the word. She's had to go 'against gravity' to achieve success and...
Aug 1, 2022
Life is full of paradoxes. How can we express our individuality and be a team player? Balance work and life? Take care of ourselves while supporting others? Manage the core business while innovating for the future?
For many of us, these competing and interwoven demands are a source of conflict. Since our brains love to...