Sep 25, 2023
Are you facing roadblocks in your business, struggling to connect with your customers and adapt to corporate structures? Have you ever considered that empathy could be your solution? Join our podcast host, Stacy Sherman and guest, Natalie Petouhoff, as they embark on a journey into the world of empathy in business....
Sep 18, 2023
Are you struggling to deliver personalized customer experiences without infringing on customer data privacy? It's a common challenge, yet there are tangible solutions, as you'll hear Stacy Sherman and Greg Kihlström discuss how to navigate this complex landscape. In this episode, you'll gain actionable strategies...
Aug 28, 2023
It's a special role reversal for the 100th episode of "Doing CX Right." Customer service legend Shep Hyken interviews show host Stacy Sherman as they celebrate her podcast journey. You'll hear:
- What initially inspired her to start podcasting
- Evolving goals & plans for continuing her show
- Advice for getting over fear...
Aug 21, 2023
Do you know about the new trend called impact sourcing? Stacy Sherman and Rita Soni discuss how hiring people from diverse, overlooked communities transforms customer loyalty. Agents connect more authentically with customers, building empathy and trust. This loyalty ripples across the business too. Originally used...
Aug 14, 2023
How does our brain's design shape our customer interactions? And could it be the secret weapon for unparalleled customer service? Join Stacy Sherman and Alain Hunkins as they shed light on these intriguing questions. Navigate the ups and downs of evolving from a top performer to a game-changing leader, grasp the essence...