Jan 16, 2022
In order to deliver the best customer service, you need to understand the full meaning and how to do it right.
My featured guest Jeff Toister, a best-selling author of four customer service books, and trainer of one million people, shares what elite companies do differently to gain a competitive advantage that you can...
Jan 9, 2022
Have you heard of the term "red tape"? Friction, sludge, no redeeming value are associated terms. Most think red tape pertains just to government, yet it does not and significantly impacts business success.
Stephanie Thum and I explain:
Dec 31, 2021
Trust is a vital element of relationships. So, how do you build trust with employees and customers? How can you be a better leader to gain a sustainable competitive business advantage too?
Charles Green has studied and taught the science of becoming a trusted advisor for the last decade. He’s created the Trust...
Dec 25, 2021
Do you want to drive fast scalable growth and profitability? Then you must eliminate what customers hate and make happiness your business strategy.
My featured guest, Nick Webb, a world-renowned strategist, best-selling author, and inventor with 40 US Patents, provides solutions to help you maximize customer...
Dec 17, 2021
What to do when ‘Great’ Isn’t Good Enough to Grow Your Business? How can organizations and professionals create distinction to attract and retain customers?
Scott McCain, Hall of Fame Speaker, author of "Iconic" and other best-selling books, answers these questions and more through engaging stories. You'll learn...