Doing CX Right‬ with Stacy Sherman

Customer experience (CX) is a brand differentiator. By intentionally DOING CX RIGHT, you gain happy customers who continue to buy from your company and tell others. Applying CX best practices results in employee loyalty and advocacy too. Stacy Sherman, award-winning keynote speaker, author, and mentor is on a mission to inspire better human experiences so that REAL connections and satisfaction exist. It's why she's sharing her expertise as well as bringing global leaders and consumers together to provide actionable CX tips to support your success.

79. The Science Behind Happy Leadership and Improved Customer Service Experiences With Tia Graham

Mar 19, 2023

Do your work teams seem disengaged? Are you looking for simple impactful ways to enhance your company culture? Stacy Sherman and guest Tia Graham, an expert on positive psychology, discuss eight steps for creating a workplace of happy leadership that elevates employee engagement and drives bottom-line results. You'll...

78. The Art of Mastering Your Authentic Voice for Maximum Success with Cynthia James

Mar 12, 2023

Your voice matters! Whether you're a new employee trying to make a good impression or a seasoned professional looking to make a difference, having a confident voice is essential to getting what you want for ongoing success. For many people, speaking up is intimidating. You might worry about being judged or feel you...

77. AI and the Human Element - How to Strike a Balance in the Workplace with Brian Solis

Mar 5, 2023

Stacy Sherman and featured guest Brian Solis, VP of Global Innovation at Salesforce and a best-selling author and futurist, provide valuable insights into leveraging AI and related technology without losing the human element. They discuss the importance of customer-centric approaches to CX and emerging trends in the...

76. Insights from Saturday Night Live About Customer Loyalty with Wally Feresten

Feb 25, 2023

What makes shows like Saturday Night Live and Late Night with Seth Meyers have consistently loyal fans week after week? What can show business teach corporate leaders and entrepreneurs about gaining and keeping long-term customers?

Stacy Sherman interviews Wally Feresten, who has worked at these shows for a long time....

75. The Hook Model - Unlocking the Secrets of Customer Engagement with Nir Eyal

Feb 19, 2023

Want to know how to create addictive products that keep customers coming back for more? Listen to this episode as Stacy Sherman interviews Nir Eyal, a behavioral design expert. They discuss his revolutionary Hook Model, revealing ways businesses can tap into human emotions to influence buyer behavior and make customers...