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Customer experience (CX) is a brand differentiator. By intentionally DOING CX RIGHT, you gain happy customers who continue to buy from your company and tell others. Applying CX best practices results in employee loyalty and advocacy too. Stacy Sherman, award-winning keynote speaker, author, and mentor is on a mission to inspire better human experiences so that REAL connections and satisfaction exist. It's why she's sharing her expertise as well as bringing global leaders and consumers together to provide actionable CX tips to support your success.

Oct 5, 2021

Too many companies invest too much money to acquire new clients instead of making current ones your volunteer marketers.

My guest, Jay Baer, 6x author and Hall of Fame speaker shares leadership and business tips about:

*How to 'Hug Your Haters' and why ("Don't whine about customers giving bad reviews, hug them for...

Oct 5, 2021

Did you ever have an extreme experience that changed the course of your personal and professional life?

My guest, Darren Prince, best-selling author of Aiming High has achieved much fame, monetary success, and deep lows from drug addictions. 

*What Aiming High means and lessons learned 

*How to overcome...

Oct 3, 2021

How do you create and maintain a customer-centric culture where everyone cares about doing right for customers even when no one is looking? The answer: it starts with human focussed leaders at the top.

Ashok Ramachandran, CEO, and President at Schindler Elevator Corporation-India, is known for leading organizations to...

Sep 26, 2021

Are you using social media to build customer relationships, enhance customer service and gain competitive insights?

Madalyn Sklar, a digital marketing expert with 25 years of experience, starting in the early days of the internet (before social media was a thing), provides customer experience tactics that you likely...

Sep 11, 2021

If you want to be the go-to brand that customers buy from instead of competitors, you must make every interaction point frictionless.  

Episode Highlights:

*Why CX is not only for big companies
*How we can ease friction
*What we can do to avoid the hassle for our customers
*How technology is changing our human...