Feb 28, 2022
Stacy Sherman interviews Howard Tiersky, author of Winning Digital Customers, about how to drive desirable customer behaviors (buy, refer) as the root cause of business success. You'll hear actionable ways to stay relevant to customers in a world-changing so fast and earn customers' love and emotional commitment. Much...
Feb 21, 2022
Your brand today is no longer what you tell people it is. It is the differentiated experience (DX) your employees deliver. It is what you stand for and how your customers feel about you. And most importantly, your brand is what your customers tell others about their experience.
Stacy Sherman interviews Stan Phelps,...
Feb 13, 2022
Do your customers think you're deaf? How can you really hear them to fix pain points and impact customers' decisions?
Stacy Sherman interviews Mary Drumond, Chief Marketing Officer at Worthix, to discuss these questions. Additional topics include:
-What's the value of surveys? Are surveys the best method to understand...
Feb 4, 2022
How hard is it to be your customer? Are you creating emotional connections to gain & keep customers loyal? Employees too?
Stacy Sherman interviews Jim Tincher, a customer experience expert, journey mapper, author, and speaker about new ways of elevating retention & brand advocacy. Additional topics include:
-Changing a...