Doing Customer Experience Right‬ with Stacy Sherman

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Customer experience (CX) is a brand differentiator. By intentionally DOING CX RIGHT, you gain happy customers who continue to buy from your company and tell others. Applying CX best practices results in employee loyalty and advocacy too. Stacy Sherman, award-winning keynote speaker, author, and mentor is on a mission to inspire better human experiences so that REAL connections and satisfaction exist. It's why she's sharing her expertise as well as bringing global leaders and consumers together to provide actionable CX tips to support your success.

76. Insights from Saturday Night Live About Customer Loyalty with Wally Feresten

Feb 25, 2023

What makes shows like Saturday Night Live and Late Night with Seth Meyers have consistently loyal fans week after week? What can show business teach corporate leaders and entrepreneurs about gaining and keeping long-term customers?

Stacy Sherman interviews Wally Feresten, who has worked at these shows for a long time....

75. The Hook Model - Unlocking the Secrets of Customer Engagement with Nir Eyal

Feb 19, 2023

Want to know how to create addictive products that keep customers coming back for more? Listen to this episode as Stacy Sherman interviews Nir Eyal, a behavioral design expert. They discuss his revolutionary Hook Model, revealing ways businesses can tap into human emotions to influence buyer behavior and make customers...

74. Expert Insights on Improving Customer Experience in the Contact Center Industry with Peter Ryan

Feb 12, 2023

How is technology changing the customer service industry and what does the future hold for traditional contact centers?

Listen to Stacy Sherman and guest Peter Ryan, leading experts on customer experience, as they explore the latest developments in emerging delivery models, such as nearshore and offshore...

73. Marketing & Customer Experience Trends From A CMO Executive Lens with Jackie Yeaney

Feb 5, 2023

What is the role of Marketing in the digital world? How does it relate to customer experience (CX) and creating real brand loyalty? Stacy Sherman interviews Jackie Yeaney, 6x CMO, to bring you answers to these questions and more as Marketing is no longer just about campaigns. It's about telling stories, building...