Jan 16, 2022
In order to deliver the best customer service, you need to understand the full meaning and how to do it right.
My featured guest Jeff Toister, a best-selling author of four customer service books, and trainer of one million people, shares what elite companies do differently to gain a competitive advantage that you can do too.
-What does customer service mean vs customer experience (CX)
-How has customer service changed over time
-What does cutting-edge research reveal
-How to measure customer service beyond NPS
-Is the customer always right
-What can brands do to help angry & upset customers
Learn more: DoingCXRight.com/podcasts