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Customer experience (CX) is a brand differentiator. By intentionally DOING CX RIGHT, you gain happy customers who continue to buy from your company and tell others. Applying CX best practices results in employee loyalty and advocacy too. Stacy Sherman, award-winning keynote speaker, author, and mentor is on a mission to inspire better human experiences so that REAL connections and satisfaction exist. It's why she's sharing her expertise as well as bringing global leaders and consumers together to provide actionable CX tips to support your success.

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  2. 7. Creating and Leading A Customer-Centric Workplace Featuring Ashok Ramachandran

7. Creating and Leading A Customer-Centric Workplace Featuring Ashok Ramachandran

Oct 3, 2021

How do you create and maintain a customer-centric culture where everyone cares about doing right for customers even when no one is looking? The answer: it starts with human focussed leaders at the top.

Ashok Ramachandran, CEO, and President at Schindler Elevator Corporation-India, is known for leading organizations to achieve profitable success while caring for employees as a first priority.

During the episode, you'll hear:

  • How to get employees to deliver excellence even when no one is watching
  • Proven tactics and skills to achieve revenue growth while leading with a heart
  • Examples of brands doing experiences right and best practices
  • How different generations (Gen X, Gen Z, etc) and cultures can better work together
  • Inspirational advice - what he'd tell younger self based on what he knows now as a CEO.

    Learn more about Stacy Sherman and Ashok Ramachandran  at DoingCXRight.com/podcasts