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Customer experience (CX) is a brand differentiator. By intentionally DOING CX RIGHT, you gain happy customers who continue to buy from your company and tell others. Applying CX best practices results in employee loyalty and advocacy too. Stacy Sherman, award-winning keynote speaker, author, and mentor is on a mission to inspire better human experiences so that REAL connections and satisfaction exist. It's why she's sharing her expertise as well as bringing global leaders and consumers together to provide actionable CX tips to support your success.

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  2. 3. Increasing Employee Engagement To Deliver Customer Excellence Featuring Colin Shaw

3. Increasing Employee Engagement To Deliver Customer Excellence Featuring Colin Shaw

Aug 23, 2021

What does employee engagement mean? How do you motivate others to deliver customer excellence?  Is it a good or bad idea to tie NPS & customer satisfaction results to employee bonuses? How does behavioral science impact CX?

Stacy Sherman answers these questions with CX Pioneer and 7-time author, Colin Shaw. You'll likely want to play this episode twice to get all the actionable tips shared.

Learn more about guest Colin Shaw and host Stacy Sherman at: Doingcxright.com/podcasts