Doing Customer Experience Right‬ with Stacy Sherman

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Customer experience (CX) is a brand differentiator. By intentionally DOING CX RIGHT, you gain happy customers who continue to buy from your company and tell others. Applying CX best practices results in employee loyalty and advocacy too. Stacy Sherman, award-winning keynote speaker, author, and mentor is on a mission to inspire better human experiences so that REAL connections and satisfaction exist. It's why she's sharing her expertise as well as bringing global leaders and consumers together to provide actionable CX tips to support your success.

Celebrating 100 Episodes! Shep Hyken Interviews Stacy Sherman

Aug 28, 2023

It's a special role reversal for the 100th episode of "Doing CX Right." Customer service legend Shep Hyken interviews show host Stacy Sherman as they celebrate her podcast journey. You'll hear:

What initially inspired her to start podcasting
Evolving goals & plans for continuing her show
Advice for getting over fear...

99. How Impact Sourcing is the Ultimate Loyalty Strategy for Modern Business with Rita Soni

Aug 21, 2023

Do you know about the new trend called impact sourcing? Stacy Sherman and Rita Soni discuss how hiring people from diverse, overlooked communities transforms customer loyalty. Agents connect more authentically with customers, building empathy and trust. This loyalty ripples across the business too. Originally used...

98. Doing CX Leadership Right Based on Brain Science with Alain Hunkins

Aug 14, 2023

How does our brain's design shape our customer interactions? And could it be the secret weapon for unparalleled customer service? Join Stacy Sherman and Alain Hunkins as they shed light on these intriguing questions. Navigate the ups and downs of evolving from a top performer to a game-changing leader, grasp the essence...

97. The New Rules of Customer Experience in a Post-Digital Era with Antonio Grasso

Aug 7, 2023

Ever wonder what lies beyond the current wave of digital transformation? Doing CX Right host Stacy Sherman and tech guru Antonio Grasso explore this very future. During this show, you'll hear Grasso's tech journey, delve into the heart of Digital Transformation, and present a blueprint for businesses to flourish in a...