Doing Customer Experience Right‬ with Stacy Sherman

Customer experience (CX) is a brand differentiator. By intentionally DOING CX RIGHT, you gain happy customers who continue to buy from your company and tell others. Applying CX best practices results in employee loyalty and advocacy too. Stacy Sherman, award-winning keynote speaker, author, and mentor is on a mission to inspire better human experiences so that REAL connections and satisfaction exist. It's why she's sharing her expertise as well as bringing global leaders and consumers together to provide actionable CX tips to support your success.

85. Doing Digital Transformation Right - The Merge of Humans and AI Bots with Marcell Vollmer

Apr 28, 2023

Digital transformation is affecting how we provide customer experiences in new ways. You may be wondering about how we co-exist with AI robots. Will there be more collaboration between the two in the future or competition? Will emerging technology lead to job displacement and/or new job opportunities?What is the future...

84. 5 Essential Elements of Creating Loyal Advocates and Raving Fans with Brittany Hodak

Apr 23, 2023

Are you struggling to create loyal brand customer advocates? Seeking ways to turn your customers into raving fans? This episode will inform you exactly what to do. Customer experience expert, Stacy Sherman sits down with Brittany Hodak, award-winning entrepreneur, and author, to discuss the five essential elements...

83. The Competitive Edge - How Disruptive Start-Up Is Winning with Customer Experience featuring Zach Picon

Apr 16, 2023

If you are looking for proven strategies to start an innovative business, grow and disrupt any industry, then this episode is for you. Host Stacy Sherman speaks to entrepreneur Zach Picon, co-owner of Crewfair, who is redefining the travel industry with customer experience at the forefront. Zach and his partners figured...

82. Unlock the Secrets of Starting a Thriving Customer-Centric Business or Side Hustle with Marcus Köhnlein

Apr 9, 2023

Are you struggling to build a successful, sustainable business that truly puts the customer first? Do you want to transform your business culture & deliver exceptional customer service experiences as a brand differentiator in today's competitive market? If yes, then you'll learn a lot from this episode.

Stacy Sherman...

81. The Future of Customer Service - How Generative AI is Changing the Game with Evan Kirstil

Apr 1, 2023

What is generative artificial intelligence, or AI for short? How can we leverage AI in business to enhance customer experiences and service agents to be more efficient while maintaining empathetic human interactions?

Stacy Sherman and Even Kirstel, an expert analyst in disruptive technologies w/ 550K followers, answer...