Doing CX Right‬ Podcast

Customer experience (CX) is a brand differentiator. By intentionally DOING CX RIGHT, you gain happy customers who continue to buy from your company and tell others. Applying CX best practices results in employee loyalty and advocacy too. Stacy Sherman, award-winning keynote speaker, author, and mentor is on a mission to inspire better human experiences so that REAL connections and satisfaction exist. It's why she's sharing her expertise as well as bringing global leaders and consumers together to provide actionable CX tips to support your success.

39. Breaking Silos and Harnessing Data to Improve Customer Experiences with Celia Fleischaker

May 16, 2022

How can you gain better relationships across channels – from marketing and sales to customer care and support? What are new ways to create a CX-focused culture across your business, including breaking silos and harnessing data to drive insights and actions that maximize customer engagement?

Stacy Sherman and...

38. Planning For Cryptocurrency & New Technology To Enhance Customer Service Experiences with Adrian Swinscoe

May 6, 2022

How does blockchain and related technology impact customer experiences? How best to pivot strategies around customer service and marketing to stand out from competitors?

Stacy Sherman interviews Adrian Swinscoe, a visionary and author, about business transformation and customer loyalty. He explains how our memories...

37. Maximizing Employee & Agent Engagement To Deliver Customer Excellence with Rob Stewart

Apr 29, 2022

What does employee engagement really mean? How do you prevent a toxic work environment, and bad bosses from rising the ranks contributing to increased staff and customer service agent resignations? Stacy Sherman interviews Robertson Stewart, a University teacher, and business author to provide actionable tactics...

36. Improving Communication and Rehumanizing Business Through Videos with Ethan Beute

Apr 24, 2022

Business success is dependent on effective communication with customers and employees. Videos are proving to be an ideal way to increase connections and conversions versus plain, typed-out text messages and emails.

Stacy Sherman interviews Ethan Beute, Author, and Chief Evangelist at BombBomb, to discuss best practices...

35. Getting To The Next Level Starts With You Featuring Lauren Herring

Apr 17, 2022

Customer satisfaction and loyalty are directly correlated to employee happiness. So, how can leaders maximize staff engagement and keep top performers who are skilled at delivering customer excellence? What can each of us do to advance and future-proof our careers, plus achieve more fulfillment at work and in...