Doing CX Right‬ with Stacy Sherman

Customer experience (CX) is a brand differentiator. By intentionally DOING CX RIGHT, you gain happy customers who continue to buy from your company and tell others. Applying CX best practices results in employee loyalty and advocacy too. Stacy Sherman, award-winning keynote speaker, author, and mentor is on a mission to inspire better human experiences so that REAL connections and satisfaction exist. It's why she's sharing her expertise as well as bringing global leaders and consumers together to provide actionable CX tips to support your success.

67. Fireproof Strategies To Lead Teams And Thrive Through Disruption with David Hollenbach

Dec 4, 2022

We all face stressful situations. Some put out fires literally, like David Hollenbach who spent 23 years in public safety, while others do so figuratively in the workplace. David shares fireproof strategies to thrive through disruption, overcome limiting beliefs, create a plan for the future, and leave an intentional...

66. Differentiating Customer Service vs. Customer Experience and Trends with Max Ball

Nov 27, 2022

Customer experience & customer service are important for long-term success, yet they are not interchangeable. Stacy Sherman and Max Ball, Principal Analyst at Forrester, discuss the differences and leadership best practices so you are doing both right. You'll also hear new trends to be mindful of and plan for, including...

65. Improving Customer Service Results Through Empowered Agents with Sean Hawkins

Nov 20, 2022

When was the last time you contacted customer service for help with a product or service? How did the conversation go? Was the agent empathetic and helpful, or did you get transferred around with no resolution? Stacy Sherman interviews Sean Hawkins, a seasoned leader with proven customer experience and contact...

64. Creating Fun In The Workplace For Better Customer Experience with Rick Bonds

Nov 11, 2022

What are your company values and beliefs? Is having fun intentional or an afterthought? How does having fun link to better customer experiences and brand loyalty?

Stacy Sherman and customer-centric business leader, Rick Bonds, answer these questions and more. You'll hear valuable examples that you can do to improve your...

63. Customer Service Communication Habits To Break with Leslie O' Flahavan

Nov 5, 2022

How customer service agents speak and write to customers can make or break a brand’s reputation. When communication goes wrong, people stop buying from brands, write unpleasant reviews and give bad survey ratings.

Stacy Sherman brings you Leslie O'Flahavan, LinkedIn instructor and owner of eWrite, to help...