Doing CX Right‬ Podcast

Customer experience (CX) is a brand differentiator. By intentionally DOING CX RIGHT, you gain happy customers who continue to buy from your company and tell others. Applying CX best practices results in employee loyalty and advocacy too. Stacy Sherman, award-winning keynote speaker, author, and mentor is on a mission to inspire better human experiences so that REAL connections and satisfaction exist. It's why she's sharing her expertise as well as bringing global leaders and consumers together to provide actionable CX tips to support your success.

51. Driving Positive Outcomes During CX Day, Customer Service Week & Beyond

Aug 14, 2022

Every October, the CX community celebrates the professionals and companies that make great customer experiences happen - a celebration known as CX Day. It's an opportunity to recognize great customer work, discover professional development opportunities, and strengthen professional networks.

Listen to Stacy Sherman and...

50. Business and Life Experience Lessons Featuring Mom Eileen

Aug 7, 2022

In honor of my 50th podcast milestone, I'm excited to bring you an inspiring trendsetter. Meet my Mom, Eileen, one of the first women Options Traders on Wallstreet, a well-known Bridge and Backgammon player, and a true change agent by every definition of the word. She's had to go 'against gravity' to achieve success and...

49. Both/And Thinking: Embracing Conflicts to Solve Your Toughest Problems with Wendy Smith

Aug 1, 2022

Life is full of paradoxes. How can we express our individuality and be a team player? Balance work and life? Take care of ourselves while supporting others? Manage the core business while innovating for the future?

For many of us, these competing and interwoven demands are a source of conflict. Since our brains love to...

48. Getting More Organized and Productive Through GTD® with David Allen

Jul 25, 2022

There’s a global productivity movement happening in our fast-paced world. Millions of people are changing their approach to apply order to chaos. They're handling life’s demands in a more organized, less stressful way. And freeing up time to better serve clients, employees, family, and friends. How are they doing...

47. Building Trust And Selling From The Heart With Larry Levine

Jul 15, 2022

Trust, credibility, and authenticity are the currencies of sales. Gone are the days of manipulative and pushy salespeople relying on charm to close deals.

Stacy Sherman and Larry Levine, author of "Selling From The Heart," challenge modern myths and explain: how to approach buyers and increase sales in a world of...