Jan 16, 2022
In order to deliver the best customer service, you need to understand the full meaning and how to do it right.
My featured guest Jeff Toister, a best-selling author of four customer service books, and trainer of one million people, shares what elite companies do differently to gain a competitive advantage that you can...
Jan 9, 2022
Have you heard of the term "red tape"? Friction, sludge, no redeeming value are associated terms. Most think red tape pertains just to government, yet it does not and significantly impacts business success.
Stephanie Thum and I explain: