Mar 27, 2022

Is there a difference between innovation & invention? What can a model customer-centric brand, like Zappos, teach us about achieving real success in a competitive marketplace?

Doing CX Right podcast guest Alex Genov, Head of Customer Research at Zappos, provides answers to these questions and explains...
✔️The...

Mar 20, 2022

Are you controlling the narrative so customers find and buy from your brand? Is traditional selling dead? What's the best way to lead teams to win new customers and contract renewals so your business grows the right way? 

You'll hear answers to these questions and more from an admirable business leader. Sid Meadows...

Mar 13, 2022

We're living in an Experience Economy whereby customer needs continue to change. How can you better differentiate your brand and compete for customers' limited time, attention, and money? 

Featured guest Joe Pine, an internationally acclaimed author, speaker, and management advisor explains the five E's to differentiate...

Mar 6, 2022

Your employees’ behavior is your customer experience. You can’t separate them out, says Bill Staikos, Senior VP at Medalia during his interview on Stacy Sherman's Doing CX RIght show.

So, how do you lead with excellence? What is the ideal organizational design to best care for your customers? Is the Chief Experience...