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Customer experience (CX) is a brand differentiator. By intentionally DOING CX RIGHT, you gain happy customers who continue to buy from your company and tell others. Applying CX best practices results in employee loyalty and advocacy too. Stacy Sherman, award-winning keynote speaker, author, and mentor is on a mission to inspire better human experiences so that REAL connections and satisfaction exist. It's why she's sharing her expertise as well as bringing global leaders and consumers together to provide actionable CX tips to support your success.

Jan 16, 2022

In order to deliver the best customer service, you need to understand the full meaning and how to do it right.  

My featured guest Jeff Toister, a best-selling author of four customer service books, and trainer of one million people, shares what elite companies do differently to gain a competitive advantage that you can...

Jan 9, 2022

Have you heard of the term "red tape"? Friction, sludge, no redeeming value are associated terms. Most think red tape pertains just to government, yet it does not and significantly impacts business success.

Stephanie Thum and I explain:

  • What is bureaucratic 'Red Tape?' 
  • Why it's a customer problem and obliterate...

Dec 31, 2021

Trust is a vital element of relationships. So, how do you build trust with employees and customers? How can you be a better leader to gain a sustainable competitive business advantage too?

Charles Green has studied and taught the science of becoming a trusted advisor for the last decade. He’s created the Trust...

Dec 25, 2021

Do you want to drive fast scalable growth and profitability? Then you must eliminate what customers hate and make happiness your business strategy.  

My featured guest, Nick Webb, a world-renowned strategist, best-selling author, and inventor with 40 US Patents, provides solutions to help you maximize customer...

Dec 17, 2021

What to do when ‘Great’ Isn’t Good Enough to Grow Your Business? How can organizations and professionals create distinction to attract and retain customers? 

Scott McCain, Hall of Fame Speaker, author of "Iconic" and other best-selling books, answers these questions and more through engaging stories. You'll learn...