Doing Customer eXperience Right‬ In The AI Era

Customer experience (CX) is a brand differentiator. By intentionally DOING CX RIGHT, you gain happy customers who continue to buy from your company and tell others. Applying CX best practices results in employee loyalty and advocacy too. Stacy Sherman, award-winning keynote speaker, author, and mentor is on a mission to inspire better human experiences so that REAL connections and satisfaction exist. It's why she's sharing her expertise as well as bringing global leaders and consumers together to provide actionable CX tips to support your success.

Best Leadership Advice: 200th Doing CX Right Podcast Highlights

Dec 1, 2025

What’s the best leadership advice you’ve ever received or given?

For her 200th episode of Doing CX Right, host Stacy Sherman shares a curated collection of the most memorable and actionable leadership wisdom from the show's renowned guests. Consider this a masterclass in leading with influence, featuring insight you...

199. Want Business Growth? Focus on the Trillion-Dollar Deaf Customer Segment

Nov 17, 2025

(Episode Previously Recorded LIVE & IN-PERSON)

What's it like to be your customer? What if that customer can't hear?

When support systems are built only on spoken instructions and sound prompts, they fail customers immediately. This systemic barrier exists across the entire customer journey, preventing critical tasks...

198. What Fearless Leaders Know About Building Great Customer Experiences | Kristen Kavanaugh

Nov 10, 2025

Many leaders still believe emotions don’t belong in business.

That limiting belief creates workplaces where employees stay quiet when problems appear, avoid taking ownership for customer outcomes, and follow directions even when they see flaws that will affect customers.

Fear is data. It signals when people feel...

197. CEO Who Proves Customer Feedback Is the Growth Strategy Leaders Overlook | Miika Mäkitalo

Nov 3, 2025

Have you ever pressed one of those green or red smiley buttons in an airport, a store, or even a restroom and wondered if anyone actually looks at the results?

In this episode of Doing CX Right®, Stacy Sherman talks with Miika Mäkitalo, CEO of HappyOrNot, the company behind those little feedback buttons found in...

196. How To Turn Painful Customer Complaints Into Profitable Growth | Michael Nguyen

Oct 27, 2025

As companies grow and rely more on technology, they often lose the close connection they once had with customers. This “scaling paradox” creates a distance between business leaders and genuine customer feedback, while frontline teams, who interact with customers daily, are often overlooked. That disconnect makes...