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Customer experience (CX) is a brand differentiator. By intentionally DOING CX RIGHT, you gain happy customers who continue to buy from your company and tell others. Applying CX best practices results in employee loyalty and advocacy too. Stacy Sherman, award-winning keynote speaker, author, and mentor is on a mission to inspire better human experiences so that REAL connections and satisfaction exist. It's why she's sharing her expertise as well as bringing global leaders and consumers together to provide actionable CX tips to support your success.

Sep 26, 2021

Are you using social media to build customer relationships, enhance customer service and gain competitive insights?

Madalyn Sklar, a digital marketing expert with 25 years of experience, starting in the early days of the internet (before social media was a thing), provides customer experience tactics that you likely...


Sep 19, 2021

Stacy Sherman interviews Dan Naiman (HR Lead, Corporate Affairs at Pfizer) about Dan’s human-centric approach to employee and customer experience as well as the importance of creating a corporate culture, where employees feel valued and empowered.

Key Takeaways:

-Look at the human side of change and partner with...


Sep 11, 2021

If you want to be the go-to brand that customers buy from instead of competitors, you must make every interaction point frictionless.  

Episode Highlights:

*Why CX is not only for big companies
*How we can ease friction
*What we can do to avoid the hassle for our customers
*How technology is changing our human...


Aug 23, 2021

What does employee engagement mean? How do you motivate others to deliver customer excellence?  Is it a good or bad idea to tie NPS & customer satisfaction results to employee bonuses? How does behavioral science impact CX?

Stacy Sherman answers these questions with CX Pioneer and 7-time author, Colin Shaw. You'll...


Jul 16, 2021

Net Promoter (NPS) is a popular way to gauge whether your customers are brand advocates (promoters) or dissatisfied (Detractors). Rob Markey, co-founder of the Net Promoter System at Bain, and Stacy Sherman discuss the meaning and evolution of NPS, misperceptions, and ultimate questions to measure customer satisfaction....