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Customer experience (CX) is a brand differentiator. By intentionally DOING CX RIGHT, you gain happy customers who continue to buy from your company and tell others. Applying CX best practices results in employee loyalty and advocacy too. Stacy Sherman, award-winning keynote speaker, author, and mentor is on a mission to inspire better human experiences so that REAL connections and satisfaction exist. It's why she's sharing her expertise as well as bringing global leaders and consumers together to provide actionable CX tips to support your success.

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  2. 71. The Silver Lining in Regret - How to Turn a Negative Experience into a Positive Outcome with Daniel Pink

71. The Silver Lining in Regret - How to Turn a Negative Experience into a Positive Outcome with Daniel Pink

Jan 21, 2023

Regret is an intense human emotion that can be experienced when we have made a mistake or missed an opportunity. Regret often brings feelings of guilt, remorse, or shame. While regret can be unpleasant, it can also serve as a powerful motivator for change and improvement in and out of the work environment.

In this episode of Doing CX Right, Stacy Sherman and Daniel H. Pink, the author of five New York Times bestsellers, explain the value of regret and how looking backward moves us forward.

What you'll learn about the power of regret:

  • The role that the emotion plays in the business world.
  • How to manage and channel regret to show up for the team and customers in the best way possible.
  • Effective leadership techniques and examples.
  • The future of work and how humans can co-exist with AI robots and disruptive technologies.  
  • Personal stories that inspired Daniel to write his book and lessons along life's journey.

Details at DoingCXRight.com/podcasts