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Customer experience (CX) is a brand differentiator. By intentionally DOING CX RIGHT, you gain happy customers who continue to buy from your company and tell others. Applying CX best practices results in employee loyalty and advocacy too. Stacy Sherman, award-winning keynote speaker, author, and mentor is on a mission to inspire better human experiences so that REAL connections and satisfaction exist. It's why she's sharing her expertise as well as bringing global leaders and consumers together to provide actionable CX tips to support your success.

  1. All Episodes
  2. 54. Hooked On Customers: Habits of Legendary Customer-Centric Companies with Bob Thompson

54. Hooked On Customers: Habits of Legendary Customer-Centric Companies with Bob Thompson

Sep 4, 2022

What does it mean to be 'hooked on customers?' How does it propel businesses into action?  

Stacy Sherman and Bob Thompson, author, and CEO of Customer Think Corp, explore customer-centric businesses and examine how they execute strategies and outperform competitors that you can do too.

Key tactics:

  • LISTEN to customers’ values and feedback.
  • THINK about implications of fact-based decisions on customers
  • EMPOWER employees with the freedom they need to please customers
  • CREATE new value for customers without being asked
  • DELIGHT customers by exceeding their expectations

There are no quick fixes. Customer-centricity takes time, determination, and company-wide commitment. 

More info: www.DoingCXRight.com/podcasts