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Customer experience (CX) is a brand differentiator. By intentionally DOING CX RIGHT, you gain happy customers who continue to buy from your company and tell others. Applying CX best practices results in employee loyalty and advocacy too. Stacy Sherman, award-winning keynote speaker, author, and mentor is on a mission to inspire better human experiences so that REAL connections and satisfaction exist. It's why she's sharing her expertise as well as bringing global leaders and consumers together to provide actionable CX tips to support your success.

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  2. 83. The Competitive Edge - How Disruptive Start-Up Is Winning with Customer Experience featuring Zach Picon

83. The Competitive Edge - How Disruptive Start-Up Is Winning with Customer Experience featuring Zach Picon

Apr 16, 2023

If you are looking for proven strategies to start an innovative business, grow and disrupt any industry, then this episode is for you.

Host Stacy Sherman speaks to entrepreneur Zach Picon, co-owner of Crewfair, who is redefining the travel industry with customer experience at the forefront. Zach and his partners figured out a way to gain a competitive advantage, starting with discovering buyer needs and solving real gaps in the marketplace. Their success also comes from hiring the right customer-centric people, scaling in a methodical way, and personalizing experiences that you can do too.

Learn more at DoingCXRight.com. 
 
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Grow as a CX Professional with our numerous Resources. 

Book time with Stacy here.