Mar 27, 2022
Is there a difference between
innovation & invention? What can a model customer-centric brand,
like Zappos, teach us about achieving real success in a
Doing CX Right podcast guest Alex Genov, Head of Customer Research at Zappos, provides answers to these questions and explains...
✔️The different types of innovation
✔️4 pillars that make Zappos extraordinary (you can replicate)
✔️Examples of what employees do to advance the loyal culture
✔️What it means to be “stuck in traffic” impacting innovation
✔️Ways to fix customer pain points & what NOT to do
You can have a brand that people keep talking about and buying from because of exceptional customer service and experiences. Doing CX Right does not require a large budget. It's a matter of getting the basics right.
Learn more at DoingCXRight.com/podcasts