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Customer experience (CX) is a brand differentiator. By intentionally DOING CX RIGHT, you gain happy customers who continue to buy from your company and tell others. Applying CX best practices results in employee loyalty and advocacy too. Stacy Sherman, award-winning keynote speaker, author, and mentor is on a mission to inspire better human experiences so that REAL connections and satisfaction exist. It's why she's sharing her expertise as well as bringing global leaders and consumers together to provide actionable CX tips to support your success.

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  2. 60. Journey Mapping Techniques To Put Customers At The Center Of Your Business With Kerry Bodine

60. Journey Mapping Techniques To Put Customers At The Center Of Your Business With Kerry Bodine

Oct 17, 2022

Are you putting the customers at the center of your business? Would your clients say yes, if asked? 

Stacy Sherman and Kerry Bodine discuss how to put the customer first and gain financial benefits by applying "Outside-In" tactics and doing journey mapping the right way.

You’ll gain valuable advice whether brand new to journey mapping and the customer experience field or advanced in your practice and want to amp up your skills. This episode will help you make a noticeable business impact.

Details at: DoingCXRight.com/podcast