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Customer experience (CX) is a brand differentiator. By intentionally DOING CX RIGHT, you gain happy customers who continue to buy from your company and tell others. Applying CX best practices results in employee loyalty and advocacy too. Stacy Sherman, award-winning keynote speaker, author, and mentor is on a mission to inspire better human experiences so that REAL connections and satisfaction exist. It's why she's sharing her expertise as well as bringing global leaders and consumers together to provide actionable CX tips to support your success.

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  2. 6. Leveraging Social Media For Customer Service & Competitive Insights Featuring Madalyn Sklar

6. Leveraging Social Media For Customer Service & Competitive Insights Featuring Madalyn Sklar

Sep 26, 2021

Are you using social media to build customer relationships, enhance customer service and gain competitive insights?

Madalyn Sklar, a digital marketing expert with 25 years of experience, starting in the early days of the internet (before social media was a thing), provides customer experience tactics that you likely never knew. Huffington Post has named Madalyn one of 50 Women Entrepreneurs to follow.

Highlights:
*What customer experience means in a digital world
*Why you cannot ignore social media
*Ways to personalize messaging
*The value of listening and tools
*Tactics to humanize business

Learn more about Stacy Sherman and Madalyn Sklar at DoingCXRight.com/podcasts