Customer experience (CX) is a brand differentiator. By intentionally DOING CX RIGHT, you gain happy customers who continue to buy from your company and tell others. Applying CX best practices results in employee loyalty and advocacy too. Stacy Sherman, award-winning keynote speaker, author, and mentor is on a mission to inspire better human experiences so that REAL connections and satisfaction exist. It's why she's sharing her expertise as well as bringing global leaders and consumers together to provide actionable CX tips to support your success.
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About the Podcast
How Do You Gain More Loyal, Profitable Customers Who Buy Again and Tell Others?
Hear host Stacy Sherman's answers and actionable strategies on the Doing CX Right podcast. This show is not about talking or thinking - it's about DOING Customer Experience Right, fueled by an empowered, valued workforce.
It's focused on helping leaders cultivate lasting relationships and meaningful experiences that enrich people's lives versus competing on price.
You'll learn Stacy's proven Heart & Science™ framework and insider tips from her interviews with acclaimed authors, startup executives, and CEOs about winning through customer service excellence.
In addition to practical business strategies, each episode includes personal stories, challenges overcome, and lessons learned that you can apply for more personal and professional fulfillment.
Listen, apply, and pay CX forward.
About Stacy Sherman:
Award-winning customer experience and marketing keynote speaker, journalist, author, and advisor. View Stacy's bio, blog, videos, Forbes articles, and more at DoingCXRight.com