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Customer experience (CX) is a brand differentiator. By intentionally DOING CX RIGHT, you gain happy customers who continue to buy from your company and tell others. Applying CX best practices results in employee loyalty and advocacy too. Stacy Sherman, award-winning keynote speaker, author, and mentor is on a mission to inspire better human experiences so that REAL connections and satisfaction exist. It's why she's sharing her expertise as well as bringing global leaders and consumers together to provide actionable CX tips to support your success.

Nov 28, 2021

What is the future of Customer Experience, Employee Experience and Marketing in the digital age?

Steven Van Belleghem, global thought leader and author, explains the influence of new technologies (AI, 5G, Iot…) on customer experience, and the human role in a world of automation (i.e. how to delight customers with an...


Nov 20, 2021

How do you establish a speak-up culture to drive innovation and performance at high levels?

Stephen Shedletzky, shares wisdom and best practices based on what he's learned from working for Simon Sinek. 

We discuss:

-Why his mission to drive a speak-up culture.
-How it's connected to fulfillment?
-What leaders can do to...


Nov 13, 2021

How do you create remarkable experiences for customers that they end up becoming your best marketers?   

Dan Gingiss, customer experience (CX) speaker and coach answers this question on Stacy Sherman's Doing CX Right podcast plus...

*The importance of being an experience maker. Who, why, and what’s it about.

*The...


Nov 7, 2021

How often do you pause and think about how a simple gesture or interaction impacts a colleague, customer, friend +.

Ryan Estis helps company leaders and individual contributors embrace change and achieve breakthrough performance. Most importantly, he teaches how to deliver unforgettable experiences. His true stories...


Oct 31, 2021

We often forget how a simple action like paying attention can make our business stand out. When we pay intentional attention, we can offer far better customer and employee experiences. Although it sounds mundane, it is paying attention that drives productivity, accountability, and ultimately increased profitability.

My...