Preview Mode Links will not work in preview mode

Customer experience (CX) is a brand differentiator. By intentionally DOING CX RIGHT, you gain happy customers who continue to buy from your company and tell others. Applying CX best practices results in employee loyalty and advocacy too. Stacy Sherman, award-winning keynote speaker, author, and mentor is on a mission to inspire better human experiences so that REAL connections and satisfaction exist. It's why she's sharing her expertise as well as bringing global leaders and consumers together to provide actionable CX tips to support your success.

  1. All Episodes
  2. 170. How to Move From Customer Success or Service to CX Leadership | Stacy Sherman

170. How to Move From Customer Success or Service to CX Leadership | Stacy Sherman

Apr 7, 2025

Wondering how to move from customer success or service into a true customer experience leadership role—without needing a new title?

In this episode, Stacy Sherman explores what it really means to lead CX from wherever you sit in the organization. If you're looking to expand your influence, gain visibility, and make a broader impact on your company’s customer journey, this conversation is for you.

Discover the mindset shifts and strategic actions that can set you apart—and why now might be the perfect time to step into a CX leadership path.

Book time with Stacy through this link.

Access our FREE Customer Experience Audit Tool: Click here.

Learn more at DoingCXRight.com. 

Grow as a CX Professional with our numerous Resources.