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Customer experience (CX) is a brand differentiator. By intentionally DOING CX RIGHT, you gain happy customers who continue to buy from your company and tell others. Applying CX best practices results in employee loyalty and advocacy too. Stacy Sherman, award-winning keynote speaker, author, and mentor is on a mission to inspire better human experiences so that REAL connections and satisfaction exist. It's why she's sharing her expertise as well as bringing global leaders and consumers together to provide actionable CX tips to support your success.

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  2. 4. How To Create a Frictionless Experience To Get and Keep Customers Loyal Featuring Adam Toporek

4. How To Create a Frictionless Experience To Get and Keep Customers Loyal Featuring Adam Toporek

Sep 11, 2021

If you want to be the go-to brand that customers buy from instead of competitors, you must make every interaction point frictionless.  

Episode Highlights:

*Why CX is not only for big companies
*How we can ease friction
*What we can do to avoid the hassle for our customers
*How technology is changing our human connection with customers
*How we can convince a leader to make changes
*Advice for entrepreneurs

Learn more about Stacy Sherman and Adam Toporek at DoingCXRight.com/podcasts