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Customer experience (CX) is a brand differentiator. By intentionally DOING CX RIGHT, you gain happy customers who continue to buy from your company and tell others. Applying CX best practices results in employee loyalty and advocacy too. Stacy Sherman, award-winning keynote speaker, author, and mentor is on a mission to inspire better human experiences so that REAL connections and satisfaction exist. It's why she's sharing her expertise as well as bringing global leaders and consumers together to provide actionable CX tips to support your success.

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  2. 148. 8 Laws of Customer Service Success - Blending Tech and Human Connection | Blake Morgan

148. 8 Laws of Customer Service Success - Blending Tech and Human Connection | Blake Morgan

Oct 2, 2024

Feeling the pain of disengaged employees and declining customer service? You’re not alone—and we’ve got solutions.

In this episode of Doing CX Right, Stacy Sherman sits down with author Blake Morgan to dive into game-changing insights from "8 Laws of Customer-Focused Leadership." Together, they uncover practical, no-nonsense strategies that empower leaders to build deeper connections, foster a customer-centric culture, and leverage AI the right way—all while inspiring a workforce that thrives.

If you're ready to turn customer service challenges into opportunities for lasting growth, this episode is a must-listen. 

Learn more at DoingCXRight.com. 
 
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