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Customer experience (CX) is a brand differentiator. By intentionally DOING CX RIGHT, you gain happy customers who continue to buy from your company and tell others. Applying CX best practices results in employee loyalty and advocacy too. Stacy Sherman, award-winning keynote speaker, author, and mentor is on a mission to inspire better human experiences so that REAL connections and satisfaction exist. It's why she's sharing her expertise as well as bringing global leaders and consumers together to provide actionable CX tips to support your success.

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  2. 117. How to increase customer satisfaction by asking the right questions | Marty Grunder

117. How to increase customer satisfaction by asking the right questions | Marty Grunder

Feb 5, 2024

Are you leveraging every opportunity to delight your customers and staff by asking the right questions?

This episode of 'Doing CX Right' with Stacy Sherman and guest expert Marty Grunder, CEO and "Entrepreneur Of The Year," dives into actionable strategies leaders can implement to enhance customer and employee experiences. You'll hear new insights on the Net Promoter Score, the power of roleplaying, and the critical nature of internal customer service. You'll also better understand the importance of relatability and emotional intelligence to lead by example and turn customer service from satisfactory to exceptional.

Learn more at DoingCXRight.com. 
 
Access our FREE Customer Experience Audit Tool: Click here. 

Grow as a CX Professional with our numerous Resources. 

Book time with Stacy here.