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Customer experience (CX) is a brand differentiator. By intentionally DOING CX RIGHT, you gain happy customers who continue to buy from your company and tell others. Applying CX best practices results in employee loyalty and advocacy too. Stacy Sherman, award-winning keynote speaker, author, and mentor is on a mission to inspire better human experiences so that REAL connections and satisfaction exist. It's why she's sharing her expertise as well as bringing global leaders and consumers together to provide actionable CX tips to support your success.

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  2. 38. Planning For Cryptocurrency & New Technology To Enhance Customer Service Experiences with Adrian Swinscoe

38. Planning For Cryptocurrency & New Technology To Enhance Customer Service Experiences with Adrian Swinscoe

May 6, 2022

How does blockchain and related technology impact customer experiences? How best to pivot strategies around customer service and marketing to stand out from competitors?

Stacy Sherman interviews Adrian Swinscoe, a visionary and author, about business transformation and customer loyalty. He explains how our memories last, especially the bad experiences over delightful ones, and ways to ensure the good are prominent. You'll learn tactics to "Wow A Customer" and keep them coming back, differently than you might think. There's no doubt that after listening to this show, you'll look at your business in a whole new way

More info: DoingCXRight.com/podcasts