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Customer experience (CX) is a brand differentiator. By intentionally DOING CX RIGHT, you gain happy customers who continue to buy from your company and tell others. Applying CX best practices results in employee loyalty and advocacy too. Stacy Sherman, award-winning keynote speaker, author, and mentor is on a mission to inspire better human experiences so that REAL connections and satisfaction exist. It's why she's sharing her expertise as well as bringing global leaders and consumers together to provide actionable CX tips to support your success.

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  2. 33. Reducing Burnout To Deliver Better Customer Experiences with Marcey Rader

33. Reducing Burnout To Deliver Better Customer Experiences with Marcey Rader

Apr 3, 2022

Employee and agent burnout is real and impacts their ability to deliver customer excellence. So, how do you banish burnout, retain good people and ensure job satisfaction for long-term success?

Featured guest, Marcey Rader, a multi-certified health expert, and three-time bestselling author, joins Stacy Sherman to discuss:

-How to identify burnout & disengagement (they aren't the same)
-Hacks to keep people motivated plus free up time for priorities
-Productivity "power-ups" to show up as best self
-Tactics to amp up energy, conquer calendars + emails with focus
-Favorite tools to improve workplace communication

Learn more at DoingCXRight.com/podcasts