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Customer experience (CX) is a brand differentiator. By intentionally DOING CX RIGHT, you gain happy customers who continue to buy from your company and tell others. Applying CX best practices results in employee loyalty and advocacy too. Stacy Sherman, award-winning keynote speaker, author, and mentor is on a mission to inspire better human experiences so that REAL connections and satisfaction exist. It's why she's sharing her expertise as well as bringing global leaders and consumers together to provide actionable CX tips to support your success.

Feb 4, 2022

How hard is it to be your customer? Are you creating emotional connections to gain & keep customers loyal? Employees too?

Stacy Sherman interviews Jim Tincher, a customer experience expert, journey mapper, author, and speaker about new ways of elevating retention & brand advocacy. Additional topics include:

-Changing a company to be customer-centric when it hasn't been.
-Brands that are Doing CX Right and what makes them stand out.
-What is journey mapping and what is it not.
-How journey mapping brings the customer to life & who owns it in organizations?
-Ideal ways to motivate employees? Is it pay/bonus or something else?

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