Feb 4, 2022
How hard is it to be your customer? Are you creating emotional connections to gain & keep customers loyal? Employees too?
Stacy Sherman interviews Jim Tincher, a customer experience expert, journey mapper, author, and speaker about new ways of elevating retention & brand advocacy. Additional topics include:
-Changing a company to be
customer-centric when it hasn't been.
-Brands that are Doing CX Right and what makes them stand out.
-What is journey mapping and what is it not.
-How journey mapping brings the customer to life & who owns it in organizations?
-Ideal ways to motivate employees? Is it pay/bonus or something else?
Learn more at DoingCXRight.com/podcasts