Aug 25, 2026
This podcast was previously recorded in Aug 2022. The actionable recommendations apply even more today!
Have you heard about CX Day? Every October, people worldwide celebrate with their employees, agents, and clients. It reminds me of “Mother’s Day” or “Father’s Day.” It’s a time to...
Aug 18, 2026
Most leaders assume their customers won't leave as long as the price is fair and the service works. Michelle Musgrove of Washington Gas and I agree that is a dangerous assumption. A customer with no other option is not the same as a loyal one. Confuse the two: the process keeps serving the company instead of the...
Aug 11, 2026
Most companies think investing in the latest technology will set them apart. While AI handles simple, routine inquiries, Nate Spears of ClearSource explains why software alone fails to deliver: everyone now has access to the exact same tools. As automation takes over basic tasks, frontline agents are left to manage...
Aug 4, 2026
What can you do to be an unforgettable company that customers continue to buy from and rave about to others? What are ways to lead and unite your organization that would “Make Mom Proud?”
In this episode of Doing CX Right®, host Stacy Sherman talks with Jeanne Bliss about these topics, including the value of goal...