Doing Customer eXperience Right‬ In The AI Era

Customer experience (CX) is a brand differentiator. By intentionally DOING CX RIGHT, you gain happy customers who continue to buy from your company and tell others. Applying CX best practices results in employee loyalty and advocacy too. Stacy Sherman, award-winning keynote speaker, author, and mentor is on a mission to inspire better human experiences so that REAL connections and satisfaction exist. It's why she's sharing her expertise as well as bringing global leaders and consumers together to provide actionable CX tips to support your success.

223. Becoming an Unforgettable Customer-Centric Company (Replay) | Jeanne Bliss

Aug 4, 2026

What can you do to be an unforgettable company that customers continue to buy from and rave about to others? What are ways to lead and unite your organization that would “Make Mom Proud?”

In this episode of Doing CX Right®, host Stacy Sherman talks with Jeanne Bliss about these topics, including the value of goal...

222. AI Meets Human Touch: Redefining Customer Experience (Replay) | David Singer

Jul 28, 2026

Are you struggling to keep up with rapid tech changes in customer service while maintaining a human touch?

Wondering how to integrate AI without losing your team’s trust or overwhelming customers?

In this episode of Doing Customer Experience Right, host Stacy Sherman and CX expert David Singer, Global VP at Verint,...

221. Customer Service Fatigue: How To Prevent and Stop It (Replay) | Laurie Guest

Jul 21, 2026

Is “service fatigue” plaguing your teams and negatively impacting the customer experience? Do you need motivation and practical strategies to refresh and refuel your customer service approach?

In this episode of Doing CX Right, host Stacy Sherman is joined by Speaker Hall of Famer Laurie Guest. Together, they unpack...

220. How To Use AI The Right Way Without Removing Human Judgment | Deb Ashton

Jul 14, 2026

Most companies are rushing to layer AI onto customer operations without fixing what sits underneath. Deb Ashton of Certinia says that's the wrong order. When sales, delivery, finance, and customer success work from separate systems with different views of the same customer, AI doesn't close those gaps; it amplifies...

219. Transforming Customer Service from Ordinary to Exceptional (Replay) | Mark Sanborn

Jul 7, 2026

What does it take to create extraordinary experiences that make customers happier and tell others?

Stacy Sherman and featured guest Mark Sanborn reveals proven principles to consistently deliver positive emotion and go beyond the ordinary. You'll learn the 4 principles from his book, "The Fred Factor" focussed on a...