Doing Customer eXperience Right‬ In The AI Era

Preview Mode Links will not work in preview mode

Customer experience (CX) is a brand differentiator. By intentionally DOING CX RIGHT, you gain happy customers who continue to buy from your company and tell others. Applying CX best practices results in employee loyalty and advocacy too. Stacy Sherman, award-winning keynote speaker, author, and mentor is on a mission to inspire better human experiences so that REAL connections and satisfaction exist. It's why she's sharing her expertise as well as bringing global leaders and consumers together to provide actionable CX tips to support your success.

196. How To Turn Painful Customer Complaints Into Profitable Growth | Michael Nguyen

Oct 27, 2025

As companies grow and rely more on technology, they often lose the close connection they once had with customers. This “scaling paradox” creates a distance between business leaders and genuine customer feedback, while frontline teams, who interact with customers daily, are often overlooked. That disconnect makes...

195. Google’s Chief Strategist Reveals Powerful Secrets to Customer Loyalty | Neil Hoyne (Replay)

Oct 20, 2025

Rerun Episode: Back by Popular Demand.

Understanding your customers better means measuring the metrics that reveal who they are, what they value, and why they stay. In this episode of Doing CX Right, Stacy Sherman revisits her conversation with Neil Hoyne, Google’s Chief Strategist and author of Converted, who shares...

194. Gaining a Competitive Edge With An Experience Mindset | Tiffani Bova (Replay)

Oct 13, 2025

Imagine having a thriving organization where your employees are as satisfied as your customers - sounds perfect, doesn't it? In this episode, Doing CX Right host Stacy Sherman and Tiffani Bova, Global Customer Growth and Innovation Evangelist at Salesforce discuss the secret formula of high-performing organizations and...

193. Customer Service Week: How Top Companies Make It Year-Round | Stacy Sherman

Oct 6, 2025

Did you know there’s an international Customer Experience (CX) Day and Customer Service Week dedicated to celebrating the people who create great experiences? Many organizations overlook them or treat them as simple gestures but they can be powerful opportunities to unite teams, build loyalty, and strengthen company...