Doing Customer eXperience Right‬ In The AI Era

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Customer experience (CX) is a brand differentiator. By intentionally DOING CX RIGHT, you gain happy customers who continue to buy from your company and tell others. Applying CX best practices results in employee loyalty and advocacy too. Stacy Sherman, award-winning keynote speaker, author, and mentor is on a mission to inspire better human experiences so that REAL connections and satisfaction exist. It's why she's sharing her expertise as well as bringing global leaders and consumers together to provide actionable CX tips to support your success.

173. Keeping Customer Support Human In An Automated World | Priscilla Brooke

Apr 28, 2025

What if the way you measure customer support is setting your team up to fail? What if prioritizing speed is costing you real relationships? And what if the real customer experience (CX) advantage isn’t more tech, but a culture where teams are actually happy to help? In this episode, Stacy Sherman and Priscilla Brooke...

172. Overcoming Mistakes: Proven Strategies for Turning Regret into Wins: Daniel Pink

Apr 21, 2025

We’re bringing back one of our most popular episodes—and for good reason. This conversation struck a chord with so many of you, and its insights are just as relevant today as when it first aired.

Regret is one of the most intense and universal human emotions. It often comes with guilt, remorse, or shame—but it...

171. AI Voice Agents: Big CX Wins, Smarter Lessons, Better ROI | Richard Lin

Apr 14, 2025

AI voice agents are already on the front lines — answering calls, switching languages, and gathering insights from every interaction. But automation alone won’t deliver great customer experiences (CX). The key is doing it right.

In this episode of Doing CX Right, Stacy Sherman and Richard Lin, CEO of Anyreach,...

170. How to Move From Customer Success or Service to CX Leadership | Stacy Sherman

Apr 7, 2025

Wondering how to move from customer success or service into a true customer experience leadership role—without needing a new title?

In this episode, Stacy Sherman explores what it really means to lead CX from wherever you sit in the organization. If you're looking to expand your influence, gain visibility, and make a...