Doing Customer eXperience Right‬ In The AI Era

Customer experience (CX) is a brand differentiator. By intentionally DOING CX RIGHT, you gain happy customers who continue to buy from your company and tell others. Applying CX best practices results in employee loyalty and advocacy too. Stacy Sherman, award-winning keynote speaker, author, and mentor is on a mission to inspire better human experiences so that REAL connections and satisfaction exist. It's why she's sharing her expertise as well as bringing global leaders and consumers together to provide actionable CX tips to support your success.

169. Customer Experience Vs. Marketing: Which One Truly Drives Growth? | Nicole Donnelly

Mar 31, 2025

Is customer experience (CX) the NEW marketing? Or has it always been?

Marketing gets people in the door. Customer experience decides if they stay. Every ad, every touchpoint, every promise—it's all CX. So why do so many companies still treat them as separate?

In this episode of Doing CX Right, Stacy Sherman and Nicole...

168. Why Customers Love Nordstrom—Lessons For Every Business | Robert Spector

Mar 24, 2025

What exactly makes Nordstrom's customer service truly legendary?

Join Stacy Sherman and retail expert Robert Spector as they reveal the simple, repeatable tactics behind Nordstrom's success. You'll learn how they turn employees into brand ambassadors, build lasting customer relationships, and seamlessly blend digital...

167. Curing the Healthcare Crisis - A Prescription for Better Patient Experiences | Sharon Weinstein (Replay)

Mar 17, 2025

Are patient satisfaction scores truly capturing healthcare quality? How can we better integrate technology to enhance patient experiences?

In this episode, Stacy Sherman and Sharon Weinstein tackle these questions head-on, uncovering valuable lessons from the healthcare system that apply to all sectors. Discover the...

166. Understand Your Customers Better: Data-Backed Ways to Build Relationships | Neil Hoyne

Mar 10, 2025

Are you measuring the right metrics, or are you stuck chasing short-term wins that don’t translate into lasting customer relationships?

Stacy Sherman sits down with Neil Hoyne, Google’s Chief Strategist and author of Converted, to discuss why businesses fail to truly understand their customers and how to fix it....

165. Never Miss a Warning Signal—Predict & Prevent Customer Complaints with AI | Sid Banerjee

Mar 3, 2025

Most companies react to complaints after the damage is done. The best ones don’t just fix issues—they predict and prevent them.

In this episode, Stacy Sherman and Sid Banerjee, Medallia’s Chief Strategy Officer, explore how AI-driven predictive customer experience helps businesses detect early warning...