Doing Customer eXperience Right‬ In The AI Era

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Customer experience (CX) is a brand differentiator. By intentionally DOING CX RIGHT, you gain happy customers who continue to buy from your company and tell others. Applying CX best practices results in employee loyalty and advocacy too. Stacy Sherman, award-winning keynote speaker, author, and mentor is on a mission to inspire better human experiences so that REAL connections and satisfaction exist. It's why she's sharing her expertise as well as bringing global leaders and consumers together to provide actionable CX tips to support your success.

164. AI Isn’t Just For Software: The Bold New World Of Product Personalization | Ben Weiss

Feb 24, 2025

Is your brand truly delivering personalized experiences, or just offering customization?

Many companies make this promise, but few do it right. In this episode of Doing CX Right, host Stacy Sherman and Ben Weiss, founder of an AI-powered footwear company, explore how AI-driven innovation is redefining customer...

163. Voice Of Customer Truth: Why Customers Really Leave | Tzachi Ben-Sasson

Feb 17, 2025

Are you losing customers without knowing why?

Many businesses assume they understand their customers, yet retention rates tell a different story. In this episode of Doing CX Right, Stacy Sherman and Tzachi Ben-Sasson, reveal the real reasons customers leave—and how to prevent it. Learn why traditional CX metrics like...

162. How to Increase Prices the Right Way—While Keeping Customers Loyal | Stacy Sherman

Feb 10, 2025

Can you raise prices without frustrating customers? Why do some companies strengthen their customer relationships after a price change while others drive people away?

Stacy Sherman, professional speaker, author, and CX advisor, brings a real-world example of a business that got it right—one you might not expect. Learn...

161. How To Retain Your Best People During Challenging Times | Lisa Kaplowitz

Feb 3, 2025

Are you struggling to retain top talent while managing organizational change?

In this episode of Doing CX Right, Stacy Sherman sits down with Lisa Kaplowitz to break down the "how" of effective change management that keeps your best people engaged and committed. They discuss actionable strategies that drive...