Doing Customer Experience Right‬ with Stacy Sherman

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Customer experience (CX) is a brand differentiator. By intentionally DOING CX RIGHT, you gain happy customers who continue to buy from your company and tell others. Applying CX best practices results in employee loyalty and advocacy too. Stacy Sherman, award-winning keynote speaker, author, and mentor is on a mission to inspire better human experiences so that REAL connections and satisfaction exist. It's why she's sharing her expertise as well as bringing global leaders and consumers together to provide actionable CX tips to support your success.

160. Revolutionize Customer Service with AI: How to Make $1M Without Extra Hires | Eric Skeens

Jan 27, 2025

Can your company thrive without adding headcount?

One company increased revenue by $1M using AI strategically - while keeping service personal. In this episode, Stacy Sherman and Eric Skeens, CEO of Three Tree Tech, break down how to balance technology and human connection in customer experience. Learn why...

159. Predictable Revenue in Unpredictable Times: Strategies for CX Success | Aaron Ross

Jan 20, 2025

Is your business struggling to maintain predictable growth in today’s chaotic market?

Stacy Sherman and Aaron Ross explain why the old sales and marketing strategies no longer work in a world shaped by AI, shifting buyer behaviors, and constant change. “Business as usual” isn’t just...

158. Why Your Company Needs a Chief Design Officer (And What They Actually Do) | Mauro Porcini

Jan 13, 2025

Can your company survive in today's market without putting design at the core of your business strategy? How do successful brands consistently create products and experiences that customers love? In this powerful episode, Stacy Sherman and PepsiCo's Chief Design Officer, Mauro Porcini, reveal why treating customers as...

157. Lessons from 2024: Designing CX That Keeps Customers Coming Back in 2025

Jan 6, 2025

2024 is in the rearview mirror, but its lessons are your compass for 2025. Disengaged employees, siloed teams, and fleeting customer satisfaction held many businesses back last year, but they also revealed clear opportunities for growth. In this special Doing CX Right episode, Stacy Sherman revisits standout moments...