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Customer experience (CX) is a brand differentiator. By intentionally DOING CX RIGHT, you gain happy customers who continue to buy from your company and tell others. Applying CX best practices results in employee loyalty and advocacy too. Stacy Sherman, award-winning keynote speaker, author, and mentor is on a mission to inspire better human experiences so that REAL connections and satisfaction exist. It's why she's sharing her expertise as well as bringing global leaders and consumers together to provide actionable CX tips to support your success.

  1. All Episodes
  2. 150. How To Measure Customer Loyalty: NPS & Beyond | Rob Markey (Replay)

150. How To Measure Customer Loyalty: NPS & Beyond | Rob Markey (Replay)

Oct 14, 2024

What if your customer loyalty score is telling you only half the story?

In this Doing Customer Experience Right revival, host Stacy Sherman and Rob Markey, Bain & Company partner and Net Promoter System (NPS) pioneer, explore how NPS has evolved from a simple score to a comprehensive system. You’ll learn actionable strategies to boost loyalty and employee engagement while tackling common NPS pitfalls.

Whether you’re new to customer experience (CX) or a seasoned pro, this deep dive offers fresh insights into using customer feedback to drive growth and strengthen company culture. 

Learn more at DoingCXRight.com. 
 
Access our FREE Customer Experience Audit Tool: Click here. 

Grow as a CX Professional with our numerous Resources. 

Book time with Stacy here.