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Customer experience (CX) is a brand differentiator. By intentionally DOING CX RIGHT, you gain happy customers who continue to buy from your company and tell others. Applying CX best practices results in employee loyalty and advocacy too. Stacy Sherman, award-winning keynote speaker, author, and mentor is on a mission to inspire better human experiences so that REAL connections and satisfaction exist. It's why she's sharing her expertise as well as bringing global leaders and consumers together to provide actionable CX tips to support your success.

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  2. 139. Breaking Company Silos: The Secret to Customer Experience Excellence | Katie Webb

139. Breaking Company Silos: The Secret to Customer Experience Excellence | Katie Webb

Jul 22, 2024

Are your customers truly delighted, or are company silos preventing your understanding their unspoken desires? How can you transition from providing adequate service to delivering exceptional, memorable experiences through effective design?

Stacy Sherman and featured guest Katie Webb, Head of Transformation and Innovation at Aflac, share strategies to help you understand customer needs, the power of experience design, and ways to foster cross-team collaboration. Discover how everyone in your company can play a role in enhancing customer interactions and driving business success. 

Learn more at DoingCXRight.com. 
 
Access our FREE Customer Experience Audit Tool: Click here. 

Grow as a CX Professional with our numerous Resources. 

Book time with Stacy here. 

Sponsored by Iqor.com - A managed services provider of customer engagement and tech-enabled business process outsourcing solutions